The man complained about the express delivery： his wife’s Tanabata love soup was actually changed into urine!

The thing is this … On the day of Chinese Valentine’s Day last month, Mr. Tan, who worked overtime for two consecutive nights, received a braised beaker from his wife by "flash delivery" (express delivery in the same city), saying that it should have been a romantic story … But when Mr. Tan slowly opened the lid of the cup, his painting style changed suddenly! He felt something was wrong! The soup in the cup, whether it’s the color or the smell, is wrong. Because … coming out of the stewing beaker, it is clearly a smell of urine …

After Mr. Tan informed his wife of this situation, he called the courier company to complain. Subsequently, Mr. Tan received a call from a person who claimed to be a courier. The other party admitted on the phone that the soup was drunk by himself and urine was added.

They were strangers. As for why they did this, the other end of the phone said: It was just a moment of losing your head …

On September 7, the customer service staff of the courier company who handled the matter told the client reporter of Chengdu Business Daily that the courier had been fired. "The behavior is very bad." It is currently being negotiated.

Doubt: My wife shouted that the Qixi love soup sent by flash had a strange smell. My husband suspected that there was urine in the cup.

So far, this braised beaker full of urine smell is still in Mr. Tan’s office. When it comes to this, Mr. Tan is angry.

On Valentine’s Day on Qixi this year, Mr. Tan, who has been working overtime for two nights at work, can’t spend it with his wife. In order to give him a surprise, Mr. Tan’s wife cooked a soup and sent it to Mr. Tan’s office without telling Mr. Tan before.

It costs 52 yuan and is delivered by express delivery in the same city. After 5 pm on Tanabata Day, Mr. Tan, who works in Tianfu New District, received a braised beaker, together with a fruit and a box of sugar.

According to Mr. Tan’s memory, the candy box was empty, but he didn’t think much. It was not until he opened the beaker and there was a smell of urine coming out of the cup that Mr. Tan didn’t think it was right. "How could there be such a smell?" Is it bad? " Mr. Tan made a phone call to his wife, who denied it: "How can the red bean soup I just cooked be bad?" On the day of Tanabata, the weather in Chengdu was cool, according to the standard of flash delivery: direct delivery by special personnel and flash delivery to the whole city in 60 minutes.

"From our home to the company, if you drive, it will take dozens of minutes." Mr. Tan opened the stewing beaker again with a grain of salt: the pungent smell overflowed again, and he was convinced that it was definitely not red bean soup, but more likely urine.

　　Anger: After the complaint, I received a call from a self-proclaimed courier, and the other party admitted that he had added urine.

After hearing about this situation, Mr. Tan’s wife flew into a rage and immediately sent a flash message to the same city to reflect the complaint. On the same day, Mr. Tan received a call from the courier again.

In the telephone recording provided by Mr. Tan, someone at the other end of the sentence said, "I did do something sorry for you. I stole your food and added something to it. " Regarding the content and source of things, the other party faltered, "I am really sorry for adding a little urine." Mr. Tan flew into a rage: "Is it yours?" The other person’s voice is getting smaller and smaller. "No, I’m on the side of the road … You don’t care about me."

"This is what I saw. If I didn’t see it, I didn’t drink it, did I? ！” Mr. Tan felt puzzled. "I need an explanation and apologize in person."

In fact, Mr. Tan said that he didn’t know the courier. "I asked him,’ Do I know you?’ "Do we have grievances?" He denied it, saying that it was’ a moment of brain fainting’. "

"I don’t need money, but I need you to explain in person why you did it." Mr. Tan said. Subsequently, the flash was involved, but there was no following. The courier brother once lost contact and called again in early September.

"The courier told me to pay me 500 yuan and let me let him go. But I need to listen to him face to face. " Mr. Tan recalled.

Since then, the courier added Mr. Tan’s WeChat and sent a transfer message from 420 yuan. "Brother, please accept this message from my younger brother and sincerely say sorry to you. I am really sorry. I hope my brother can forgive my younger brother for not being offended this time." Mr. Tan asked what "420" meant, and the other party explained, "On behalf of the moon, it means good luck and symbolizes a new beginning." Mr. Tan did not receive it.

"I was also very busy during that time. I just made time these two days. I must give an explanation." Mr. Tan said. As of press release on September 7, the courier brother still didn’t show up, and the courier company didn’t come up with a compensation plan.

　　Courier company: the courier has been fired and his behavior is very bad.

On September 7th, the client reporter of Chengdu Business Daily inquired about the order through the courier number provided by Mr. Tan, and the order status was completed. "The courier here was asked to apologize, but the reason for the apology was not mentioned." Manual customer service revealed.

At 6 o’clock on the afternoon of September 7, the reporter contacted the flash customer service staff who handled the matter. The other party said that it had been informed of the matter and said that the flash courier had been fired. "This is the first time we have heard about this. It is really bad. Now it is difficult for us to contact the courier. In any case, we are not assured that the courier will continue to serve customers, so the labor relationship is terminated. " The customer service staff said, "After learning about this, we also contacted the courier. The other party said that (red bean) soup was spilled and mixed with a little water. I don’t want to say anything about the specific water."

Regarding the statement of changing to urine: "We also heard this feedback from the customer, but because the courier has been reluctant to say it, the customer said that he would send the recording later."

For the courier: "In the company’s records, there has never been a similar incident before, but there was customer feedback with unclear service process, that is, the address could not be found."

For those who are suspicious, did the courier drink at that time: "Our contact here is normal, but we are not sure about the state of delivery at that time."

At present, the customer service staff said that Flash is actively cooperating with this matter and actively communicating and negotiating with customers. "We applied for a compensation from 500 yuan."

Mr. Tan is not satisfied with the handling method of the flash delivery company. "I need to explain what’s going on face to face. You (although) fired such an employee, is there a problem with the internal management of the company, and is there such a risk in using this courier in the future? "

As of press time, the two sides still have not settled, and Mr. Tan revealed that they will call the police as soon as possible. The client reporter of Chengdu Business Daily called the courier several times, all of which were turned off.

> > > > > Lawyer’s statement

The parties may claim compensation from the courier and the courier company.

Changing urine privately causes psychological damage to the client.

In this regard, Liu Xiu, a lawyer of Taihetai Law Firm, said that this behavior first constitutes illegal. At the first level, as an employee of the courier company, he is obliged to deliver the goods safely and exchange the goods halfway, which violates the contractual obligations and fails to fulfill the relevant obligations as agreed in the contract. On the second level, he changed urine privately, which is mentally harmful to people and constitutes infringement. The injured party can claim compensation. As for the standard of compensation for mental damage, Liu Xiu said that both parties can communicate, and if they can’t reach an agreement, they can also take legal channels, and finally the judge will determine the standard.

So, does the courier company need compensation? Liu Xiu said: "The courier company should also bear joint and several tort liability, because this is a duty behavior, so the parties can also claim compensation from the courier company."

Chen Xiaohu, a lawyer of Beijing (Chengdu) Lanpeng Law Firm, believes that this is an infringement, and according to the relevant provisions of the Tort Liability Law, the courier infringes the shipper’s ownership of the goods. At the same time, because the soup delivered on a special day has special significance, it has also caused certain damage to the parties’ hearts. "In addition to claiming compensation for the direct loss of the soup, I think we can also claim certain mental losses from it."

Chengdu Business Daily client reporter Yan Yanxue intern Chen Xinyu picture provided by the interviewee, partly from the Internet.